Monday, May 4, 2015

Fix error "This computer can't connect to the remote computer."

Problem or Question:

RDP not working
Error: "This computer can't connect to the remote computer. The connection was lost due to a network error. Try connecting again. If the problem continues, contact your network administrator or technical support."

Environment:

RDP

Solution or Answer:

1. Check in Error Log on target Machine for this error:
Event Type: Error
Event Source: TermDD
Event ID: 50
Description: The RDP protocol component "DATA ENCRYPTION" detected an error in the protocol stream and has disconnected the client.

2. Try to delete certificate as the following
3. Start Registry Editor. [Start => regedit] or [Start => Run => regedit]
4. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TermService\Parameters
5. Under this registry subkey, delete the following values:

  • Certificate
  • X509 Certificate
  • X509 Certificate ID
6. Quit Registry Editor, and then restart the computer.

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